Senior Director of Customer Success

iManage Senior Director of Customer Success An Hour AgoSaved Hybrid Chicago, IL, USA 225K-275K Annually Senior level 225K-275K Annually Senior levelArtificial Intelligence • Cloud • Information Technology • Legal Tech • Productivity • SoftwareLeads the Americas customer success organization, overseeing strategic portfolios, retention, adoption, advocacy, and net revenue retention. Develops customer success teams, manages account health and churn risks, builds executive relationships, designs adoption programs, and coordinates with sales, support, product, and professional services. Uses analytics, customer health scoring, dashboards, and SaaS metrics to improve customer outcomes and business performance.Top Skills: B2B SaasCustomer Health ScoringEnterprise Cloud PlatformsImanage DriveImanage Insight+Imanage TrackerImanage WorkPredictive AnalyticsSalesforceSecurity PlatformsTicketing Systems