Senior Product Manager, Payments & Fraud Tech

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do:

• Lead the product planning and design of the company’s payment and fraud prevention platform, ensuring system stability, flexibility, and scalability.
• Drive the development of core platform modules for the fraud prevention platform, including but not limited to risk strategy engines, manual review tools, operational configuration portals, and risk data visualization.
• Deeply understand payment processes and risk scenarios, translating business requirements and data insights into productized, automated, and platform-driven solutions.
• Coordinate resources across engineering, data, risk strategy, business, and operations teams to efficiently deliver product initiatives
• Develop and optimize product monitoring and feedback mechanisms to enhance risk control accuracy, risk operational efficiency, and user experience.
• Stay updated on industry trends in payments and risk controls, driving continuous product innovation aligned with business growth.

What you’ll need:

• Bachelor’s degree or above in Computer Science, Information Systems, Finance, Mathematics, Engineering, or related fields preferred.
• 5+ years of product management experience, preferably in payments, risk management, or fraud prevention systems development.
• Familiarity with payment processes and risk control mechanisms, with the ability to align strategy logic with product architecture.
• Strong project management and cross-team collaboration skills, with excellent communication and problem-solving abilities.
• Proficiency in data analysis (SQL, analytics tools) to support data-driven decision-making.
• Fluent in English (written and spoken), capable of thriving in a cross-regional, multicultural work environment.

Bonus:

• Experience in building risk control platforms (e.g., rule engines, manual review systems, risk scoring model configuration).
• Experience in cross-border payment solutions, acquiring/settlement, or payment gateway integrations.
• Global product vision and ability to design products for large-scale, complex systems.
• Background in OTA, FinTech, or cross-border e-commerce is a plus.

Why Join Us?

• Play a pivotal role in shaping the company’s global payment and risk control infrastructure.
• High-impact collaboration with strategy, manual review, data, and business teams.
• Fast-paced growth opportunities within a structured product framework and global team culture.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.