Director of Operations - Healthcare

Director of Operations

🕒 Full-Time | Multi-Site Leadership

A growing healthcare organization is seeking an experienced Director of Operations to oversee three urgent care facilities in Martin County, Florida.

This position is ideal for a hands-on healthcare operations leader who can improve performance, standardize processes, develop strong teams, and ensure an excellent patient experience across multiple locations.

Key Responsibilities:

• Provide operational oversight for three urgent care facilities
• Lead and support facility managers and clinical support teams
• Oversee patient flow, staffing, scheduling, productivity, and service delivery
• Establish consistent policies and performance standards across all locations
• Monitor budgets, expenses, labor costs, revenue, and productivity
• Track KPIs such as patient volume, wait times, patient satisfaction, staffing efficiency, and quality
• Recruit, train, and retain high-performing teams
• Partner with clinical leadership to improve workflows and patient access
• Ensure compliance with HIPAA, OSHA, accreditation standards, and applicable healthcare regulations
• Oversee vendors, facilities, equipment, supplies, and operational contracts
• Support registration, insurance verification, billing, collections, and revenue-cycle processes
• Lead operational improvement and service-expansion initiatives
• Prepare reports and recommendations for executive leadership

Qualifications:

• Bachelor’s degree in healthcare administration, business administration, nursing, or a related field required; master’s degree preferred
• At least five years of healthcare operations experience
• Multi-site leadership experience strongly preferred
• Experience in urgent care, ambulatory care, physician practices, medical groups, or outpatient clinics preferred
• Demonstrated success managing staff, budgets, productivity, and operational performance
• Knowledge of healthcare compliance, patient privacy, quality standards, and revenue-cycle operations
• Strong leadership, communication, organizational, and problem-solving skills
• Proficiency with electronic medical records, scheduling systems, and operational reporting tools
• Ability to travel regularly among the three facilities
• Some evening or weekend availability may be required based on operational needs

This is an excellent opportunity for a visible, service-oriented leader who can balance patient care, employee engagement, financial performance, and regulatory compliance.

Interested candidates are encouraged to apply or message me directly for additional information.