ServiceNow QA Consultant (CSM/ITSM)

Overview: We are looking for a ServiceNow CSM Developer / Consultant to design, implement, and enhance Customer Service Management solutions on the ServiceNow platform. In this role, you will collaborate with cross-functional teams to deliver scalable, high-quality solutions, contribute to platform improvements, and help establish best practices across development, testing, and solution delivery. Responsibilities: - Configure, customize, and enhance ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) solutions. - Collaborate with Product Owners, Solution Architects, developers, and business stakeholders to understand requirements and translate them into technical and testing solutions. - Design, create, and maintain Automated Test Framework (ATF) tests to support platform quality and release readiness. - Structure, maintain, and continuously improve reusable test libraries and automated test assets. - Define test strategies, test scenarios, and test cases for new features, enhancements, and platform releases. - Review requirements and ensure solutions meet functional, quality, and usability standards. - Support defect management, root cause analysis, regression testing, and release validation activities. - Review and optimize existing ATF implementations and recommend improvements. - Promote quality engineering and test automation best practices across the team. - Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. - Work closely with developers to integrate quality assurance throughout the development lifecycle. - Contribute to the continuous improvement of development, testing, and delivery processes. Requirements Qualifications: - Experience developing, configuring, and customizing solutions on the ServiceNow platform. - Strong experience with ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM). - Strong hands-on experience with ServiceNow Automated Test Framework (ATF). - Experience designing and maintaining structured test libraries and reusable test assets. - Solid understanding of software testing methodologies, quality assurance principles, and test automation best practices. - Experience with both manual and automated testing. - Understanding of ServiceNow platform administration, configuration, and scalable solution design. - Familiarity with Agile methodologies such as Scrum or Kanban. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication and stakeholder management skills. - Ability to work independently and collaborate effectively within cross-functional teams. - Fluent English, both written and spoken.

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