Customer Support Specialist

Salary: R29 000 per month Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved. Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST). Key responsibilities - Respond to customer queries over email, live chat and phone - Investigate issues thoroughly rather than passing them along - Keep the ticketing system tidy and up to date - Write clear help articles and canned responses for common questions - Spot patterns in complaints and feed them back to the product and operations teams - Follow up with customers after resolution to confirm they are happy What you will need - Experience with customer support in a service, retail, SaaS or contact centre environment - Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom - Excellent written English and a friendly, plain-speaking tone - Good judgement about when to escalate and when to solve it yourself - A quiet home workspace, reliable computer and stable fibre internet What is on offer - A permanent, fully remote position with a UK employer - UK business hours with a clear finish time - Training on the product and the tools you will use - A path into senior support, quality or team leadership If you like solving problems properly the first time, apply through Remote Recruitment.

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-support-specialist-remote-recruitment