Operations PMO Manager

We are looking for an experienced Operations PMO Manager to lead project governance, execution, performance monitoring, and cross-functional coordination across the organization. The role will ensure operational projects are delivered on time, within scope and budget, while driving efficiency, standardization, and continuous improvement.

What You’ll Be Doing

• Develop and maintain standardized PMO processes, templates, governance, and project management methodologies.
• Establish clear project workflows, approval processes, and operational SOPs.
• Ensure projects follow agreed timelines, budgets, quality standards, and governance requirements.
• Monitor PMO maturity and continuously improve processes to support business growth.
• Oversee critical operational projects across regions, including new site launches, capacity expansion, process improvements, and operational initiatives.
• Review project plans, risks, issues, and mitigation actions to ensure successful delivery.
• Lead escalation of major operational issues, system disruptions, capacity challenges, and delivery/network bottlenecks.
• Coordinate seasonal readiness plans, resource requirements, and operational stress testing.
• Develop project dashboards and KPIs to provide visibility on project progress, risks, milestones, and performance.
• Prepare management reports, presentations, and decision papers for senior leadership.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Lead cross-functional project teams and ensure clear ownership, communication, and timely delivery.
• Facilitate management meetings, steering committees, and operational reviews.
• Work closely with IT to ensure system changes support operations without negatively impacting the customer experience.
• Coordinate with Finance on budgets, cost assumptions, approvals, and operational financial planning.

What You Bring to the Table

• Bachelor’s degree in Business Administration, Operations Management, Engineering, Project Management, or a related field.
• 7+ years of experience in PMO, Operations, Project Management, or a similar role.
• Proven experience managing cross-functional and operational projects.
• Strong knowledge of PMO governance, project planning, risk management, and performance reporting.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Strong proficiency in Microsoft Excel and PowerPoint; experience with project management and dashboard tools is an advantage.
• Ability to manage multiple priorities and work effectively with senior management.

Why Boutiqaat?

At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Kickstart your career with hands-on experience, expert mentorship, and real impact.

Apply now and be part of something exciting!