Director Revenue Operations

Mad Mobile is an AI software development company headquartered in Tampa, FL, dedicated to transforming the way businesses operate in a digital world. We specialize in building innovative software solutions for restaurants and enterprise retailers, empowering them with AI-driven tools to enhance customer experiences, streamline operations, and drive growth. From mobile ordering and payments to advanced point-of-sale systems, our cutting-edge technology helps industry leaders stay ahead in an ever-evolving market.

Role Overview

Location: Tampa, FL (On-site, 5 days/week) - Must be based in or willing to relocate

Mad Mobile seeks a strategic Director of Revenue Operations to drive operational excellence across our revenue-generating functions—Sales, Marketing, Customer Success, and Partnerships. Reporting directly to the CFO, you'll serve as the operational backbone that unifies our go-to-market strategy, optimizes revenue processes, and delivers data-driven insights to accelerate scalable growth.

This is a critical enablement function that bridges revenue teams with finance and executive leadership to ensure predictable, efficient revenue generation.

Key Responsibilities

• Revenue Operations & Process
• Design and implement scalable revenue operations frameworks to support Sales, Customer Success, Marketing and Partnerships, focusing on process efficiency and alignment with financial goals.
• Optimize GTM processes, including lead routing, pipeline management, and forecasting, in collaboration with department leaders and our Restaurant GM.
• Build and maintain scalable revenue models (e.g., SaaS ARR, GMV) to support predictable growth and align with CFO-led financial planning.
• Implement and manage enablement tools, such as CRM systems (e.g., Salesforce, HubSpot), dashboards, and reporting frameworks, to enhance team productivity and visibility.
• Process Optimization & Cross-Functional Alignment
• Streamline end-to-end revenue processes across Sales, Customer Success, and Partnerships to reduce friction and improve efficiency, ensuring a seamless customer journey.
• Collaborate with Sales leadership to refine sales playbooks, forecast cadences, pipeline analytics and compensation plans to drive growth.
• Partner with Customer Success to enhance retention strategies, identify upsell/cross-sell opportunities, and improve Net Revenue Retention (NRR).
• Support Partnerships by developing scalable processes for channel enablement and affiliate programs, aligning with revenue goals.
• Data-Driven Insights & Analytics
• Establish single source of truth for key SaaS metrics: ARR, MRR, CAC, LTV, NRR, and churn
• Build executive dashboards providing real-time visibility into revenue performance and pipeline health
• Analyze conversion funnels to identify bottlenecks and drive measurable improvements in key metrics
• Support board and investor communications with accurate forecasting and growth analytics
• Technology & Systems Optimization
• Manage and optimize RevOps tech stack (CRM, marketing automation, billing, analytics)
• Drive process automation to eliminate revenue leakage and improve team productivity
• Ensure seamless data integration and integrity across all revenue-generating systems
• Evaluate and implement new tools to scale operations efficiently
• Collaboration with Finance & Executive Leadership
• Partner closely with the CFO to align revenue operations with financial strategy, budgeting, and forecasting processes.
• Provide data-backed insights to support board and investor communications, including revenue forecasts, pipeline coverage, and growth metrics.
• Act as a strategic liaison between Sales, Customer Success, Partnerships, and Finance to ensure cohesive execution of revenue initiatives.

Key Qualifications

• 7+ years of experience in revenue operations, sales operations, or business operations in high-growth SaaS or technology companies.
• Proven track record of implementing scalable revenue processes and improving operational efficiency in a B2B SaaS environment.
• Deep expertise in SaaS metrics (ARR, MRR, CAC, LTV, NRR, churn) and financial modeling, with strong analytical skills to drive data-informed decisions.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and revenue operations tools, with experience optimizing tech stacks for GTM teams.
• Exceptional communication and collaboration skills, with the ability to influence cross-functional stakeholders without direct authority.
• Strategic mindset with a focus on process automation, data integrity, and operational scalability.
• Experience supporting financial reporting and working closely with Finance teams under a CFO’s leadership.

Why Mad Mobile?

• Impact: Drive revenue operations for a fast-growing AI company transforming retail and hospitality
• Location: Thrive in Tampa Bay's vibrant tech scene with year-round sunshine
• Team: Collaborate with passionate, talented professionals making a real difference
• Growth: Competitive compensation, comprehensive benefits, and clear advancement opportunities

What about the benefits you ask?

At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans – they kick in from day one. We're proud to offer market leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $500 HSA contribution (prorated based on your start date and split into two payments). 

Additionally, we provide a 401(k) plan with a matching contribution of up to 4% (2025), and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams. 

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. 

• Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.