Vice President of Operations

GentleBrook, Hartville, OH

Vice President of Operations

LeaderStat has been retained by GentleBrook to conduct a search for its next Vice President of Operations.

About GentleBrook

GentleBrook is a mission-driven, nonprofit health and human-services organization serving adults with intellectual and developmental disabilities, older adults, and the broader community. The organization provides a continuum of residential, senior living, adult day, vocational, and community-based services across Northeast Ohio.

Why GentleBrook. Why This Role.

GentleBrook is not simply looking for someone to manage operations. They are seeking a strategic operating leader who can help shape the organization's next chapter.

This is an opportunity for an accomplished executive to join an organization where leadership has a direct and meaningful impact on the people, families, and communities it serves.

As Vice President of Operations, you will have the opportunity to:

Shape the Future

Play a key role in defining and executing operational strategy that positions GentleBrook for continued growth, innovation, and long-term success.

Lead Through People

Develop and strengthen a team of leaders, establish accountability, and create a culture where talented people can perform at their best.

Drive Operational Excellence

Bring a strategic and disciplined approach to processes, performance, quality, staffing, and financial stewardship while keeping the mission at the center of decision-making.

Make an Impact That Matters

The results of your leadership will be tangible. You will see the impact in the lives of residents, individuals served, families, employees, and the broader community.

Lead with Purpose

GentleBrook offers the opportunity to combine the challenge and complexity of senior-level operations leadership with something increasingly rare—a genuine sense of purpose.

The Opportunity

This role is ideally suited for an executive who is energized by building, improving, developing people, and making a difference. The successful candidate will be equally comfortable setting strategy and driving execution, with the leadership presence to bring people together around a common vision.

GentleBrook is looking for a leader who isn't satisfied with maintaining the status quo—someone who sees opportunities to improve, knows how to turn strategy into action, and understands that sustainable organizational performance starts with engaged, capable leaders.

Key Responsibilities

• Provide strategic and operational leadership across GentleBrook's diverse programs and services.
• Partner with senior leadership to develop and execute organizational strategy and priorities.
• Lead, develop, and mentor operational leaders while building a culture of accountability and collaboration.
• Drive operational performance, quality, efficiency, and continuous improvement.
• Ensure programs and services meet applicable regulatory, compliance, quality, and organizational standards.
• Monitor operational and financial performance and identify opportunities for improvement.
• Support workforce planning, talent development, and employee engagement.
• Foster strong relationships with residents, individuals served, families, employees, community partners, and other stakeholders.
• Identify opportunities for innovation, growth, and improved service delivery.

Qualifications

• Bachelor's degree in healthcare administration, business administration, human services, organizational leadership, or a related field; Master's degree preferred.
• Minimum of 8–10 years of progressive leadership experience in healthcare, senior living, intellectual/developmental disability services, behavioral health, human services, or a related field.
• Minimum of 4 years of senior management or multi-site operational leadership experience.
• Demonstrated experience overseeing multiple programs, facilities, service lines, or operational functions.
• Strong understanding of regulatory, quality, staffing, and financial requirements within healthcare or human services.
• Proven ability to develop leaders, build high-performing teams, and drive organizational change.
• Strong strategic, financial, communication, and relationship-building skills.
• A demonstrated commitment to mission-driven leadership and service.

Why This Opportunity?

If you're ready for a leadership opportunity where what you accomplish matters—and why you accomplish it matters just as much—GentleBrook deserves your consideration.

This is an opportunity to bring your experience, leadership, and vision to an organization where you can make a difference, develop people, improve operations, and help shape the future.

Confidential Inquiries

Please contact me with your interest or to learn more about this opportunity:

Jim Passias

LeaderStat