Customer Success Manager

About Digipal

Digipal is a software delivery partner for SMEs, Scale-Ups and Agencies across US, UK and EU. We pride ourselves on building talented, diverse, and highly skilled teams. As we grow, we're building the foundations of a business development department covering both account management and new business. Joining now means getting in at the ground floor: you'll help shape how this department runs, work closely and learn from people who know the industry inside and out, and build a rewarding career path that's rare to find

Role Overview:

• Work in tandem with experienced Portfolio Managers and support with day-to-day account management
• Effectively manage incoming client requests with available talent and delivery capacity, ensuring the right experts are engaged into clients' projects
• Proactively identify new opportunities within client portfolio and ensure effective fulfillment handling
• Work closely with Talent and Delivery Leads to keep the talent pipeline aligned with upcoming client demand
• Manage the handoff process from sales to delivery, making sure nothing gets lost in translation
• Track fulfilment timelines and proactively resolve bottlenecks that could delay the deals closure
• Keep accurate records of client requirements, statuses, and client touchpoints to ensure CRM is kept up to date

Requirements:

• 3+ years commercial experience in IT services, custom software development or IT Outsourcing environment
• At least 2+ years agency experience in B2B Sales, Account Management or Customer Success roles.
• Profound understanding of IT Outsourcing business processes
• Experience working with international clients in remote or distributed environments
• Excellent process management and operational excellence skills.
• Comfortable working in a client-facing role in a multi-stakeholder environment.
• Proactive and driven professional with excellent communication skills and go-getter approach
• Fluent in English (C1)

What We Offer:

• 100% remote setup.
• Competitive salary and bonus package.
• Opportunity to learn from the best in the industry
• Predictable and well-defined Career Development Path.
• Paid Time Off (Vacations, Day Offs, Sick Leaves).
• A collaborative and inclusive work environment.
• Yearly educational budget
• Long term B2B contract.