ServiceNow Analyst----Fresher

Job Description

ServiceNow Development & Configuration

• Assist in developing, configuring, and maintaining ServiceNow applications and modules.
• Support implementation of workflows, forms, catalogs, business rules, client scripts, and UI policies.
• Troubleshoot and resolve basic ServiceNow platform issues.
• Participate in testing, deployment, and release management activities.
• Support platform upgrades and patch implementations.

Automation & Process Improvement

• Assist in identifying opportunities to automate manual processes.
• Develop basic automation scripts and workflows under supervision.
• Support integration efforts between ServiceNow and other enterprise systems.
• Contribute to process optimization and operational efficiency initiatives.

Operational Support

• Monitor platform performance and assist in issue resolution.
• Participate in incident, problem, and change management activities.
• Document configurations, procedures, and technical solutions.
• Provide user and stakeholder support for platform-related inquiries.

Collaboration

• Work closely with senior engineers, developers, and business analysts.
• Participate in Agile ceremonies including sprint planning, standups, and retrospectives.
• Communicate effectively with stakeholders regarding project status and support activities.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Equivalent combination of education and relevant experience may be considered.

Experience

• 0-3 years of experience with ServiceNow development, administration, or related platform support.
• Basic understanding of IT Service Management (ITSM) concepts.
• Experience with software development fundamentals is preferred.

Technical Skills Requirements

Required Skills

• Basic knowledge of the ServiceNow platform.
• Understanding of JavaScript and web technologies (HTML, CSS).
• Familiarity with ServiceNow modules such as:
• Incident Management
• Change Management
• Problem Management
• Service Catalog
• Knowledge Management
• Understanding of workflow automation concepts.
• Basic troubleshooting and debugging skills.
• Experience using source control/version management tools.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) certification.
• Exposure to ServiceNow Application Development.
• Knowledge of REST/SOAP APIs and integrations.
• Familiarity with Agile methodologies.
• Experience with PowerShell, Python, or other scripting languages.
• Knowledge of cloud platforms and enterprise IT operations.

Core Competencies

• Problem Solving
• Analytical Thinking
• Team Collaboration
• Customer Focus
• Learning Agility
• Attention to Detail
• Communication Skills
• Time Management
• Adaptability

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.