Human Resource Operations Tower Lead (German Speaker)

The HRO TL will be responsible for leading our HRO team which is supporting our German customer. The leader would ensure accurate and timely execution of HR processes for employees and stakeholders for the customer. The role focuses on delivering high-quality HR services, compliance with local regulations, and driving operational excellence through process improvements and automation

Key Responsibilities:

• Manage and lead the HR teams responsible for various functions of HRO (Employee Data Management, Onboarding, Offboarding, Document Handling, Employee queries, Pre Payroll, Post Payroll, L&D, Talent Acquisition etc).
• Act as the primary point of contact for the process
• Ensure compliance with local labor laws, GDPR, and organizational policies.
• Drive process standardization, automation, and continuous improvement initiatives.
• Collaborate with global HR teams and stakeholders to enhance employee experience and operational efficiency.
• Prepare and maintain accurate HR documentation and reports on service metrics and SLAs (Service Level Agreements).
• Participate in client discussions, knowledge transition, knowledge management and any other activities to ensure committed SLAs are met.

Domain Skills Required:

• Deep experience in HR operations/shared services across multiple geographies.
• Strong understanding of HR processes and systems (Workday, SAP SuccessFactors, Oracle HCM).
• Knowledge of compliance and data privacy regulations (GDPR).
• Ability to manage diverse teams and deliver in a global environment.

Technical Experience Required:

• Proficiency in HR systems (Workday, SAP SF, Oracle HCM).
• Familiarity with automation tools and HR analytics.
• Strong MS Office skills (Excel, Word, PowerPoint).

Other Desirable Skills:

• Excellent communication and stakeholder management skills.
• Fluency in German and English (written and spoken).
• Strong leadership, problem-solving, and decision-making abilities.

Key Result Areas:

• Delivery of efficient and compliant HR administrative services for German-speaking employees.
• Achievement of SLA and KPI targets for HR operations.
• Successful implementation of process improvements and automation initiatives.
• High employee satisfaction and positive stakeholder feedback.
• Accurate and timely reporting of HR metrics and compliance adherence.

Our offer:

• Competitive salary with annual salary reviews.
• Hybrid working model.
• Opportunity to use foreign languages and the newest technologies on a daily basis.
• Indefinite period employment contract after probation period.
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
• Sport's card (Multisport)
• Private medical care for you and your family (Enel-Med)
• Private life insurance.
• Access to wide range of learning & development platforms.
• Discounted theatre tickets.
• Work in a multicultural environment.

About TCS

Hi, we’re TATA Consultancy Services (TCS) Poland! A part of the Tata group, India's largest multinational business group, TCS has over 600,000 of the world’s best-trained consultants in 46 countries. TCS has been delivering services from Poland since 2008, making us the perfect choice offering stability. TCS is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. We're #BuildingOnBelief. Get to know us on the inside. Get to know TCS Poland.