Application Support Level 3

Our client, a leading organization in the retail and technology sector, is seeking a Application Support Level 3 to join their team. As a Application Support Level 3, you will be part of the Support and Operations team supporting our client's Next Generation Point of Sale (NGPOS) platform. The ideal candidate will have strong problem-solving instincts, curiosity, and a drive to succeed, which will align successfully in the organization.

Job Title: Application Support Level 3 (3 Openings)

Location: Blue Ash, OH 45242 (Onsite)

Pay Range: $59-67/hr.

Duration: 18-month Contract to Hire (W2 ONLY - No C2C - No sponsorship provided)

Schedule: M-F 40 hrs./wk.

What's the Job?

• Support and maintain our client's Next Generation Point of Sale (NGPOS) platform, ensuring smooth operation and quick resolution of issues.
• Partner directly with developers throughout the Software Development Life Cycle (SDLC) to troubleshoot and resolve technical challenges.
• Participate in scheduled on-call rotations, providing 24x7 support during nights, weekends, and holidays.
• Assist with new go-lives, pilots, and rollouts by providing onsite support and ensuring successful implementation.
• Drive support tickets and emails to resolution while maintaining clear communication with business and technical teams.

What's Needed?

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• Exposure to Point of Sale systems in enterprise environments is helpful; some experience with Java is preferred, with Go as a plus.
• Familiarity with SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, Python), or ITSM/monitoring tools (ServiceNow, Jira, Splunk, Grafana) is advantageous.
• Interest in or willingness to learn payment card security standards (PCI-DSS).
• Excellent oral and written communication skills, with the ability to translate technical information for diverse audiences.

What's in it for me?

• Opportunity to work in a dynamic, innovative environment supporting cutting-edge retail technology.
• Engagement with a collaborative team that values curiosity and problem-solving skills.
• Participation in a comprehensive on-call rotation with support for professional growth.
• Potential to develop expertise in enterprise POS systems and payment security standards.
• Being part of a company committed to inclusion, ethics, and responsible business practices.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.