Resource Manager

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its digital business transformation approach. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

In Bulgaria, we manage a global client portfolio, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search and social advertising, and SEO. We look forward to what's next.

We're hiring a Resource Manager at Merkle in Sofia.

The purpose of the role

The purpose of this role is to drive effective resource management across the CXM Service Line, ensuring that supply and demand are optimally balanced to support client and functional teams. The role is accountable for enabling strategies that meet resourcing needs while upholding delivery excellence and supporting strong practice management. It involves close collaboration with growth, HR, finance, operations, and talent acquisition to ensure timely staffing and consistent, high‑quality client outcomes.

Key Responsibilities

• Manage end-to-end resource requests, validating requirements, budget availability, and identifying suitable candidates for open assignments.
• Monitor resource capacity and utilization, proactively balancing workloads and addressing over- or under-utilization risks.
• Resolve staffing conflicts by identifying alternative solutions and collaborating with project teams, managers, and stakeholders.
• Partner closely with Account Teams, Service Line Leaders, Recruitment, HR Business Partners, and Operations teams to align resource supply and demand.
• Maintain accurate resource management data, reporting, and system updates.
• Review project pipelines and upcoming opportunities to anticipate future staffing needs.
• Support resource planning and review meetings, track actions, and facilitate risk mitigation activities.
• Contribute to continuous improvement initiatives related to resource management, talent pipelining, hiring, onboarding, and workforce planning.

• Develop a strong understanding of employees’ skills, experience, career aspirations, and availability.
• Match resources to opportunities that align with both business needs and individual development goals.
• Communicate the business, financial, client, and skills impact of staffing decisions.

• Minimum 3 years of experience in Resource Management, Recruitment, Workforce Planning, or Operations.
• Experience working with stakeholder groups across multiple levels of an organization.
• Strong analytical skills with experience interpreting people, financial, and operational data.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities and coordinate activities across diverse stakeholder groups.
• Strong problem-solving mindset with a proactive, hands-on approach.
• Experience with financial concepts, resource utilization, and staffing efficiency initiatives.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Experience with Adobe Workfront is an advantage.
• Self-motivated, service-oriented, and able to work with a high degree of autonomy.
• Monitor resource capacity and utilisation, proactively balancing workloads and addressing over- or under-utilisation risks.

• We are strong advocates of work-life balance, so we provide all our staff with 25 days of paid leave and 3 fixed well-being days off annually.
• A hybrid work model for our teams so they can work from the office or the comfort of their home.
• Free parking spaces for all our employees working from the office.
• Complimentary drinks and snacks in the office to keep the energy levels up.
• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.
• Life Insurance, Health and dental insurance plans or, if selected, gift vouchers instead.
• Sports card, partially covered by the company and food vouchers.
• 2 days off for volunteering and numerous charity initiatives throughout the year.
• Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need.

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000-employee base of dedicated professionals works across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Location:

Sofia

Brand:

Isobar Cxm

Time Type:

Full time

Contract Type:

Permanent