Senior / Product Ops Specialist (NEA)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

A waste data platform that gives policymakers deeper visibility into waste flows to design more targeted interventions

A reporting portal that helps businesses and waste collectors meet their obligations simply and accurately

A public recycling portal that helps households recycle more effectively and understand the impact of their actions

[What you will do]

Work with Product Managers as a partner, not support staff

• Co-own outcome metrics (launch success, time-to-insight, operational health)
• Build relationships across product, engineering, policy, and NEA business owners
• Ideate, set up and maintain processes using DevOps tools and platforms

Turn data into decisions

• Set up and maintain the product intelligence layer. (Data pipelines, Dashboards, Feedback repositories
• Surface actionable insights that PMs act on
• Track whether insights lead to changes (Feedback-to-feature conversion, Insights activation)

Run tight operations

• Design playbooks, templates, and operating standards that teams default to
• Own risk and incident management for your product areas
• Run audit support and ensure compliance with NEA and ITD standards
• Challenge existing processes. Share what works and what failed.

Be the voice of the user

• Design feedback loops: collect, triage, and route user feedback at scale
• Users include NEA officers, waste collectors, businesses with reporting obligations, and the public

Keep teams aligned

• Build operating cadences across product, engineering, ops, and vendors
• Mentor team members. Grow the Product Ops practice within the agency.
• Drive OKRs that connect operational work to product and agency outcomes.

[What we are looking for]

Background

Experience working in a product or tech team. You've seen how product development works up close: sprint rituals, roadmap trade-offs, shipping under constraints. You think in outcomes, not outputs. You've worked as or with product managers and with engineers and designers, not just managed timelines.

• 4-10 years in product operations, ops management, or a related coordination heavy role with excellent stakeholder management.
• Can work independently on ambiguous problems across multiple product areas
• Familiar with the product lifecycle: discovery, development, launch, iteration.

Skills

• Comfortable in Jira, Confluence and other DevOps tools.
• Adept with working on/building dashboards and work with data (Tableau, Power BI, Google Analyics, PostHog or similar)
• Product management or agile certifications are a plus, not a requirement.

Traits that matter here

• You default to clarity over complexity.
• You notice when a process is inefficient and/or exists for its own sake and you fix it.
• You're comfortable pushing back on senior stakeholders when the qualitative and or quantitative data says otherwise.
• You care about if what we shipped actually solved the problem and continue to improve and iterate on it.

What It Is Like Working Here

• Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Ownership - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.
• Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architecture, frameworks, technologies, and even languages is not just encouraged but essential.

What we offer you:

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.   

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. 

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech