Senior Site Reliability Engineer

Kody is seeking a Senior Site Reliability Engineer (8+ years of experience) to drive the reliability, availability, scalability, and operational excellence of our global payment platform. Based in Shenzhen, you will take end-to-end ownership of production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment processing systems operating across Europe, Asia, and North America.

Key Responsibilities

• Incident Management & On-Call: Participate in a follow-the-sun production on-call rotation as a senior incident responder. Lead incident management during SEV1/SEV2 events to optimize MTTR and operational effectiveness
• Production Operations: Diagnose, triage, mitigate, and coordinate the resolution of complex production incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure
• SLO & Reliability Engineering: Define, implement, and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes across distributed services
• Continuous Optimization: Drive systemic reliability improvements through infrastructure automation, observability enhancement, capacity planning, performance tuning, and post-incident root-cause analysis (RCA)
• Security & Compliance: Partner with global engineering teams to strengthen architectural resilience, security posture, and operational maturity in PCI-DSS-regulated payment environments
• Technical Leadership: Mentor junior engineers, eliminate operational toil through automation, and influence engineering teams to adopt resilience-by-design practices

Qualifications & Requirements

• Experience: 8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems
• Core Technical Stack: Strong expertise in AWS, Kubernetes (EKS), Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms (e.g., Datadog, Prometheus, Grafana)
• Distributed Systems Mastery: Deep understanding of distributed systems architecture, high availability, disaster recovery, capacity planning, and microservices orchestration
• Domain Expertise: Proven track record operating in payment, banking, fintech, or other highly regulated environments with strict PCI-DSS, security, and uptime standards
• SRE Methodology: Deep knowledge of core SRE principles, including SLO/SLI design, error budget management, alert governance, and toil reduction
• Location & Communication: Based in Hong Kong or Shenzhen. Excellent command of English (written and spoken) to lead cross-functional incident responses and collaborate seamlessly with global teams

• Ownership: Demonstrates strong end-to-end accountability for service reliability and customer impact under high pressure
• Structured Problem Solving: Applies a systematic and data-driven approach to troubleshooting, telemetry analysis, and incident resolution in complex distributed environments
• Crisis Management: Proven ability to command cross-functional incident response efforts, align stakeholders, and maintain clear communication during critical outages
• Engineering Culture: Champions a blameless post-incident culture, operational readiness, continuous learning, and technical mentorship

• Competitive package
• A dynamic and innovative team
• Collaborative, inclusive working environment where your contributions are recognized