Network Operations Center Technician

Job Details

Work Schedule: 980-Reg

Shift: 7:45 – 5

Job Title: Network Control Specialist L2 (3)

Location: Melbourne, FL (ONSITE)

Target Pay Rate Range: approximately $35-37.50/hr range

Job Description:

Company is seeking a Network Control Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.

• Perform root cause analysis to determine a plan of action for restoring customer’s services

• Operate among a myriad of internal teammates and external telecommunication partners to follow through with operational processes and improve restoration times

• Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities

• Document Trouble Tickets and Change Requests of all related activities

• Work in a 24x7 network control environment, including Weekends and Holidays.

• Support short-term emergency evacuation to local or remote backup facilities.

Qualifications:

• Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field, or a combination of 2 years of directly related work experience, post-secondary education and/or industry Certifications.

• Experience with domain knowledge of L1 through L4 of the OSI Model.

• Experience with the following:

o L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.

o Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.

o Change Management practices.

Preferred Additional Skills:

• Experience working with Long Term Evolution (LTE), Radio Frequency (RF) and VPN technologies.

• Experience with call center phone systems and ability to work in a fast-paced environment.

• Prior experience required in maintaining high service levels in a demanding customer support services environment.

• CCENT, CCNA, CCNP and/or ITIL v3/4 certifications.