Krom
Linkedin · Posted 17d ago
Product Operations Support
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Indexed description
About The Role:
- Monitor ticketing systems and escalate issues as needed.
- Support product research activities, including data gathering and analysis to improve product operations.
- Assist in troubleshooting and documenting incidents.
- Support dashboard monitoring and issue tracking.
- Help update product data and configurations.
- Maintain and organize product documentation and process SOP.
- Collaborate with teams for issue resolution.
- Manage communication with users regarding system maintenance, issue resolution, and general inquiries to ensure smooth product experience.
About You:
- Basic troubleshooting and issue escalation skills.
- Basic programming knowledge is a bonus.
- Familiarity with SQL for simple queries.
- Understanding of Agile workflows.
- Good communication and teamwork skills.
- Detail-oriented and eager to learn.
- Experience with JIRA is a plus.
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