Palantir Foundry Application Support Analyst

Job#: 3048801

Job Description:

Title: Palantir User Support Analyst

Location: Tulsa, Oklahoma - Remote

Pay: $45-$65/hr

Duration: 12 month contract w/ potential to convert full time

Job Summary

We are seeking a Palantir Foundry User Support Analyst to support and maintain a portfolio of production Palantir Foundry applications used by field operations teams across the organization. This role is responsible for ensuring users have timely access to critical applications, resolving data and application issues, and making lightweight enhancements that improve the user experience. The ideal candidate has hands-on experience working within the Foundry platform, enjoys troubleshooting complex operational issues, and is interested in expanding their expertise toward application development. This position offers a unique opportunity to work closely with a senior Foundry developer and gain exposure to a large portfolio of enterprise applications while directly impacting day-to-day business operations.

Day-to-Day Responsibilities

User Support & Access Management

• Provision, modify, and manage user access, roles, and permissions across multiple Palantir Foundry applications.
• Support user onboarding and offboarding processes, including access requests for contractors and rotating field teams.
• Perform backend updates and administrative changes on behalf of users when required.
• Serve as a primary point of contact for application support inquiries.

Application Monitoring & Issue Resolution

• Monitor Microsoft Teams support channels and be available to support users beginning at 7:00 AM Central Time.
• Diagnose and resolve application, configuration, data quality, and user access issues directly within the Foundry platform.
• Identify recurring or widespread issues affecting multiple users and implement solutions efficiently.
• Escalate complex defects and enhancement requests to the Foundry Application Developer when necessary.
• Track recurring issues and trends to support continuous improvement initiatives.

Application Maintenance & Enhancement

• Implement minor application enhancements such as adding filters, modifying views, creating dropdown selections, and improving usability.
• Perform data corrections and support routine maintenance activities within Foundry.
• Assist with simple application development and AI Analyst-related tasks as business needs arise.
• Partner with development teams on testing and deployment activities.

Documentation & Communication

• Create and maintain troubleshooting guides, knowledge articles, and user-facing documentation.
• Develop training materials and support resources for end users.
• Communicate application updates, releases, fixes, and known issues to operational teams.
• Participate in knowledge transfer activities with implementation and development partners.

Qualifications

Required Qualifications

• 1+ years of hands-on experience working within Palantir Foundry.
• 3+ years of hand-on user support experience; Tier 1-Tier 2.
• Proven ability to troubleshoot and resolve application, user access, and data-related issues directly within the Foundry platform.
• Experience administering user accounts, permissions, and role-based access controls.
• Ability to make basic application modifications, including filters, views, forms, dropdowns, and simple workflow enhancements.
• Exposure to Palantir AI Analyst or similar Foundry analytics capabilities.
• Strong problem-solving skills with the ability to independently investigate operational issues.
• Excellent written and verbal communication skills, with the ability to support non-technical end users.
• Ability to manage multiple priorities in a fast-paced support environment.
• Availability to begin support coverage by 7:00 AM Central Time.
• U.S. Citizenship and authorization to work within the United States.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.