Customer Service Associate (Tues-Sat or Night Shift)

Zoro Customer Service Associate (Tues-Sat or Night Shift) YesterdaySaved Hybrid 2 Locations 17-17 Annually Junior 17-17 Annually JunioreCommerce • Information Technology • Retail • IndustrialProvides phone-based customer support by resolving inquiries, complaints, and account issues; processes orders, shipments, returns, and account updates; documents interactions; troubleshoots problems; escalates complex cases; and maintains service quality and accurate communication. The role requires participation in an eight-week training program and availability for specified weekday or Tuesday-to-Saturday shifts, with initial onsite attendance in Janesville or Chicago.Top Skills: Crm Systems