Senior Manager, Operations

Pie Insurance Senior Manager, Operations YesterdaySaved Easy Apply Remote United States Easy Apply 115K-140K Annually Senior level 115K-140K Annually Senior levelFintech • Insurance • Machine Learning • Analytics • Financial Services • AutomationLeads customer service operations and external vendor partnerships, including performance management, SLA and KPI tracking, forecasting, risk remediation, escalations, reporting, automation, and process improvement. Develops team members, builds operational business cases, partners with Product and Engineering, and drives scalable workflows and self-service capabilities. Requires customer service or insurance operations expertise, BPO vendor management, strong metric analysis, and P&C insurance experience.Top Skills: Ai ToolsSpreadsheets