Staff Engineer, Applied AI (Customer Agent)

Klaviyo Staff Engineer, Applied AI (Customer Agent) YesterdaySaved Easy Apply Hybrid Boston, MA, USA Easy Apply 176K-264K Annually Senior level 176K-264K Annually Senior levelConsumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AILead the technical and product direction for Klaviyo’s Customer Agent, building and scaling production conversational AI systems. Design orchestration, evaluation, guardrails, memory, context, and failure-handling capabilities; write and review code; resolve complex production issues; establish reusable engineering patterns; mentor engineers; and partner with product, design, data science, and go-to-market teams. The role requires hands-on ownership of reliable, secure, multi-tenant agentic systems operating against live customer traffic.Top Skills: Agentic Ai SystemsAi GuardrailsAi ObservabilityAi OrchestrationEvaluation SystemsHuman-In-The-Loop WorkflowsLlmsMemory And Context SystemsMulti-Tenant Platforms