AWS Application Production Support Engineer **

Position Description

CGI is seeking an experienced AWS Application Production Support Engineer to support enterprise back-office applications, including HR and Finance systems, running in a large-scale AWS environment. The engineer will monitor applications and scheduled processing, investigate production incidents, analyze logs, troubleshoot cloud and database related issues, restore services, and coordinate resolution with application and engineering teams.

This role requires someone who can work independently in a time sensitive production environment. The successful candidate should be comfortable going beyond predefined knowledge articles—analyzing available evidence, determining likely failure points, researching unfamiliar issues, and recommending practical next steps when documented procedures do not fully address the problem.

The position is primarily focused on production support and operational execution, rather than application development or building deployment pipelines.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Your future duties and responsibilities

• Monitor AWS hosted applications and respond to production alerts and incidents.
• Perform incident triage using AWS consoles, application logs, monitoring tools, and available operational documentation.
• Investigate application and processing failures across AWS services, databases, and scheduled jobs.
• Support Amazon RDS and Amazon Redshift and troubleshoot database related application issues.
• Run and troubleshoot existing AutoSys jobs and scheduled processes.
• Monitor and troubleshoot existing CI/CD pipelines and operational processes.
• Identify likely root causes or failure points and recommend appropriate next steps.
• Restore services using approved production support procedures.
• Independently research solutions when existing knowledge articles do not fully address an issue.
• Escalate complex incidents to SMEs and engineering teams with complete diagnostic findings.
• Create, update, and track incidents and service requests in ServiceNow.
• Identify recurring manual activities and opportunities for operational automation.
• Maintain and improve knowledge articles and support documentation.
• Coordinate with application development, infrastructure, AWS, database, and business support teams.

Required Qualifications To Be Successful In This Role

• 5+ years of application or production support experience in an enterprise environment.
• Strong hands-on AWS production support experience, including AWS console navigation and cloud log analysis.
• Strong incident triage, troubleshooting, and production support skills.
• Hands on experience with Amazon RDS and Amazon Redshift.
• Experience with AutoSys or a comparable enterprise job scheduling platform.
• Understanding of DevOps and CI/CD processes, with experience running and troubleshooting existing pipelines.
• Strong log analysis skills and the ability to identify likely failure points across applications, AWS services, databases, and scheduled processes.
• Experience with ServiceNow or a comparable incident/ticket management platform.
• Ability to independently investigate issues when documented procedures are incomplete.
• Experience restoring services using approved operational procedures and escalating complex issues with clear diagnostic evidence.
• Strong analytical, troubleshooting, communication, and cross team coordination skills.
• Ability to work effectively in a time sensitive 24x7 production environment.

Desired Skillset:

Preferred: Python scripting/automation, AWS Associate level certification, and experience supporting enterprise HR, Finance, or other back office applications.

Educational Requirements:

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $109,500.00 $156,700.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.