IT PC Technician

Job Title: IT PC Technician

Duration: 6 Months Contract with possible extension

Location: Blacksburg, VA 24060 (Onsite)

Schedule: 1st Shift

Key Responsibilities:

• Install and support endpoint software.
• Deploy PC equipment and accessories.
• Provide guidance and explain policies and procedures to end users.
• Troubleshoot end-user PC, network, printing, and application issues.
• Diagnose, research, and resolve routine end-user technical issues.
• Escalate issues to the appropriate support teams after troubleshooting and documenting progress in the ITSM tool.
• Provide day-to-day Level 2 operational support for end users.
• Maintain detailed documentation in the ticketing system, including incidents, service requests, troubleshooting steps, resolutions, and relevant dates and individuals involved.

Required Qualifications:

• 1-2 years of proven experience in a customer support role involving technical knowledge of products, services, and IT systems.
• Experience installing and configuring computer systems and applications.
• Strong, disciplined, and systematic problem-solving skills.
• Effective time-management skills with the ability to establish and meet resolution deadlines.
• Experience using service desk software such as Bomgar and other remote desktop support tools.
• Experience supporting Windows and Mac OS operating systems.
• Strong written and interpersonal communication skills.
• High school diploma or equivalent; IT-related coursework or certifications are a plus.

Preferred Qualifications:

• Microsoft Windows 10/11 Certification
• CompTIA A+
• CompTIA Network+ (Net+)
• ITIL v4 Foundation
• Dell Proven Professional