Manager, Digital Experience & Workflow Platforms

Manager, Digital Experience & Workflow Platforms

3 Days on site

Position Summary

We are seeking a Manager, Digital Experience & Workflow Platforms to lead the strategy, delivery, and ongoing evolution of our customer-facing digital platforms and workflow automation solutions. This individual will oversee cross-functional development teams responsible for building and enhancing customer and agent portal experiences while driving operational efficiency through modern workflow technologies.

The ideal candidate combines strong technical leadership with deep experience in digital platforms, Agile delivery, cloud technologies, and enterprise workflow solutions. Experience with Pega, Guidewire Jutro Digital Platform (JDP), and Microsoft Azure is highly preferred.

Key Responsibilities

• Lead the design, development, and enhancement of customer and agent-facing digital platforms.
• Manage a team of engineers, architects, analysts, and delivery professionals responsible for digital and workflow initiatives.
• Drive adoption of workflow automation solutions to improve operational efficiency and customer experience.
• Partner with business stakeholders to define product roadmaps, priorities, and strategic technology investments.
• Oversee application development lifecycle activities including planning, architecture, development, testing, deployment, and support.
• Champion Agile and DevOps best practices to improve delivery speed, quality, and reliability.
• Collaborate with enterprise architecture and infrastructure teams to ensure scalable, secure, and cloud-aligned solutions.
• Monitor platform performance, user experience metrics, and operational KPIs to drive continuous improvement.
• Manage vendor relationships and evaluate emerging technologies to support business objectives.
• Ensure compliance with security, governance, and regulatory requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 7+ years of experience leading application development teams and enterprise digital initiatives.
• Strong experience supporting and delivering customer and agent portal solutions.
• Experience implementing workflow automation platforms in complex enterprise environments.
• Hands-on knowledge of Pega and/or comparable workflow management platforms.
• Experience with Guidewire Jutro Digital Platform (JDP) or Guidewire digital products.
• Experience working within Microsoft Azure cloud environments.
• Proven success leading Agile development teams and DevOps practices.
• Strong stakeholder management, communication, and leadership skills.
• Experience managing multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

• Insurance industry experience.
• Experience with Guidewire ecosystem products.
• Knowledge of API-driven architectures and digital integration strategies.
• Experience with cloud-native application development and modern software engineering practices.
• Relevant Agile, Scrum, Azure, or Pega certifications.

What Success Looks Like

• Delivery of exceptional customer and agent digital experiences.
• Increased automation and operational efficiency through workflow technologies.
• High-performing development teams operating within Agile and DevOps frameworks.
• Scalable, secure, and reliable digital platform solutions aligned with business objectives.
• Successful modernization and continuous improvement of digital capabilities.

Key Technologies

• Guidewire Jutro Digital Platform (JDP)
• Pega
• Microsoft Azure
• Digital Customer Portals
• Agent Portals
• Workflow Automation
• Agile Methodologies
• DevOps
• Application Development Leadership