Collection Manager

Company Description

Neu Money is dedicated to providing equitable, supportive solutions for individuals looking to build or rebuild their credit. Our mission is to empower people globally with transparent financial tools that pave the way for stability, opportunities, and a brighter financial future. Committed to inclusivity, we strive to support those underserved by traditional banks, from newcomers to those facing financial hurdles. Powered by a diverse and flexible global team, we are creating innovative platforms to ensure responsible credit-building becomes an accessible opportunity for all. Join us as we build something Neu!

Overview:

We are looking for an experienced US collections leader to take ownership of and grow our existing collections operation in India. This role will build out a small, elite team of collectors, establish a dedicated workspace, and drive significant improvements in recovery outcomes.

This role is open across multiple cities. We are hiring the best leader regardless of location, and the team will be built in whichever city our chosen candidate is based. Reports directly to the Chief Risk Officer.

Responsibilities:

Scout and secure an office space in your city to serve as the team's base of operations

Recruit and hire a small team of elite US collections agents

Manage the team day-to-day, including coaching, performance management, and call quality assurance

Take ownership of existing scripting, dialer configuration, and contact strategy

Handle escalated customer situations

Primary KPI will be pickup-to-payment conversion rate

Experience & Requirements:

Extensive experience in first-party US credit card collections

Experience managing or leading collections teams

Strong familiarity with US collections compliance landscape

Comfortable operating independently with minimal oversight

Must work US hours

Cities: Mumbai, Gurugram, Hyderabad, Bangalore