Customer Success & Quality Manager (m/f/d)

About The Company

Our mission is to enable companies to run the world’s most intelligent procurement – human and artificial.

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More than 50% of today’s procurement tasks will be automated in the next 5 years, but companies face massive data gaps, hindering their path to automation.

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Our Augmented Procurement Platform combines augmented guided buying and autonomous procurement operations enabling enterprise procurement to reach new heights.

About The Role

As a Customer Success Manager, you will help our enterprise customers successfully adopt and use Procure Ai — from initial launch through ongoing adoption and renewal.

This is a hands-on role combining Customer Success with technical problem-solving. You will work directly with customers, investigate issues, test product behavior, and collaborate with Product and Engineering to get problems resolved.

Your Impact & Ownership

• Own customer relationships and drive adoption, satisfaction and retention.
• Support customer launches, pilots and renewals.
• Act as the first point of contact for customer questions and product issues.
• Investigate and reproduce technical issues before escalating them to Engineering.
• Test product functionality and validate fixes from a customer perspective.
• Identify bugs, usability issues and recurring customer problems and document them clearly.
• Coordinate with Product and Engineering to prioritize and resolve customer issues.
• Monitor customer health and proactively identify adoption risks and blockers.
• Collect customer feedback and translate it into actionable product input.
• Identify additional use cases and expansion opportunities.
• Help build scalable Customer Success and support processes as our customer base grows.

What We're Looking For

• 2–4 years of experience in Customer Success, Technical Support, Implementation, QA or a similar customer-facing role.
• Experience working in a B2B SaaS or technology startup.
• Comfortable troubleshooting software and investigating technical issues independently.
• Curious about how products work and willing to test, reproduce and document problems rather than simply forwarding customer requests.
• Strong customer communication and relationship-building skills.
• Structured, proactive and comfortable managing several customers and priorities simultaneously.
• Hands-on mentality and strong ownership.
• C2 in English and German (both are a hard requirement)

What Do We Offer

• A hybrid or remote mode of work.
• Regular team offsites within Europe.
• 30 days of vacation.
• Salary package: Depending on your experience we will make you a competitive offer including ESOPs.
• A clear set of Company values that guide everything we do: Make it happen. Embrace humility. Foster creative disruption. Empower growth.

Procure Ai is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.