Account Manager

#BelongWithUs
We are actively seeking a highly motivated and relationship-driven Account Manager to become an integral part of our expanding team, bringing this new business Account Manager function in-house. This is a fantastic opportunity to take ownership of a national merchant customer base.
The Role:
You'll be at the forefront of our B2B operations, managing and growing accounts worth £7-8 million per year in sales. Based 5 days a week in our Basildon office, you will be part of a close-knit team of 4, collectively responsible for supporting 3 national merchants. Your core focus will be supporting the City Plumbing network and other national builders' merchants with their underfloor heating sales.
Key Responsibilities

Manage B2B relationships with everyday branches across national merchants, including City Plumbing, Travis Perkins, and Jewson.
Design and sell underfloor heating systems for our merchants' end customers through inbound inquiries.
Proactively hunt for new business by reaching out to new branches and sales colleagues within merchant groups.
Supply and negotiate with national and international merchants, establishing yourself as their go-to underfloor heating expert.
Identify and secure further sales opportunities with existing and new customers to grow market share across sectors.
Develop and implement a strategy of continuous improvement to drive sales growth, enhance customer relationships, increase margin and grow sales.
Build customer, sector, market and industry knowledge to help drive growth and support the development of the business strategy.

This is a full-time office based role, 5 days a week in the Basildon office.
You:
You’ll live and breathe our customer-first ethos, with a proactive and forward-thinking approach. You’ll be excited to join our Underfloor Heating Account Management team, and will take great pride in the direction and rate at which the Underfloor Heating business is growing.
Skills and competencies

You must have prior account management experience and a track record of dealing with national or international merchants.
Experience in the construction industry is strictly non-negotiable.
A background in plumbing and heating is preferred, but not essential.
You must be highly proactive and comfortable with outbound sales to hunt for new business.
You will possess outstanding relationship management skills to build trust with everyday merchant branches.
Excellent communication skills (both written and verbal) in order to communicate with a wide range of stakeholders and customers
Solid range of Account Management/Customer Service skills
Strong influencing and negotiating skills

Us:
The Underfloor Heating Store is a market-leading online retailer of electric and water underfloor heating systems and associated products direct to consumers. Our huge range of underfloor heating products means there's something for every project and every budget. As part of the Highbourne Group which proudly consists of City Plumbing, PTS, DHS, NSS, The Underfloor Heating Store, Plumbnation and Plumbworld, we're proud of our reputation for selling quality products to both trade and retail customers and we're super excited about our future! We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:

Monthly Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
A business striving to create an environment of inclusion so everyone can be their true self
And more!

#BelongWithUs
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.