Production Support Specialist

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Position: Product Services Engineer with Linux/Unix/AWS/SQL/Observability

Location: Onsite in Minneapolis MN or West Palm Beach FL

Visa Status: Independent Consultant

Duration: 6+ Months (Will be a Long Term Contract or CTH)

PREFERRED TO WORK ON W2 OR 1099

Job Description:

The Client is seekiing Product Services Engineer to join the Product Services Engineering team supporting NextEra Analytics' internal and external energy software platforms.

This is a highly technical, customer-facing production support role combining software troubleshooting, cloud technologies, application debugging, root-cause analysis, and customer support.

The ideal candidate will have strong experience troubleshooting complex software applications across application, infrastructure, and cloud environments. The individual will work closely with Software Engineering, Data Science, Product Owners, Customer Success, and Business Management to investigate issues, identify root causes, resolve customer-impacting problems, and recommend product enhancements.

The successful candidate will be a strong technical problem solver with a bias for action, customer-first mindset, strong communication skills, and the ability to independently investigate complex production issues.

Key Responsibilities:

• Investigate, troubleshoot, and resolve complex issues affecting internal and external users of energy software platforms.
• Perform detailed root-cause analysis across application, infrastructure, host/VM, and cloud environments.
• Analyze user behavior and usage patterns to identify issues that may require product or support intervention.
• Reproduce customer-reported issues in appropriate development or test environments.
• Identify application defects versus potential product enhancements.
• Work closely with Software Engineering, Data Science, Product Owners, Customer Success, and Business Management to resolve technical issues.
• Analyze application logs, system behavior, API responses, and monitoring data to identify the source of problems.
• Use Unix/Linux command-line tools to investigate and troubleshoot applications and environments.
• Write and execute SQL queries to investigate application and data-related issues.
• Utilize AWS services and monitoring tools to diagnose application behavior and production issues.
• Identify opportunities to improve products, reduce recurring support issues, and enhance the overall customer experience.
• Provide technical input into product roadmaps based on customer feedback and recurring issues.
• Communicate technical findings and recommended solutions clearly to both technical and non-technical stakeholders.
• Support software releases, testing, validation, and deployment activities.
• Follow established Software Development Life Cycle (SDLC) processes and best practices.

Must-Have Technical Skills

Linux / Application Troubleshooting

Strong Unix/Linux command-line experience

Application troubleshooting and debugging

Log analysis

Root-cause analysis

API/application debugging

Ability to troubleshoot issues across application and infrastructure layers

SQL:

Strong SQL skills

Ability to query and investigate application data

Experience using SQL to troubleshoot production issues

Hands-on experience with several of the following is required:

AWS

Amazon S3

AWS CloudWatch

AWS Lambda

AWS Step Functions

Monitoring & Observability

Grafana

CloudWatch

Application monitoring and observability tools

Log investigation and performance troubleshooting

Product & Customer Support Experience:

Customer-facing technical support experience

Production issue investigation and resolution

Ability to reproduce reported application issues

Experience distinguishing software defects from product enhancement requests

Experience working directly with Software Engineering teams

Experience working with Product Owners

Experience supporting UAT and release validation

Strong understanding of the Software Development Life Cycle

Preferred Domain Experience:

Experience in the energy, utilities, or renewable energy industry is highly desirable, particularly experience with:

Renewable energy

Energy software platforms

Solar

Wind

Battery / energy storage

Energy analytics

Energy management systems

Ideal Candidate:

The ideal candidate is not simply an application support analyst. The Client is looking for someone who can independently investigate a complex production problem, understand the underlying application and infrastructure, use Linux, SQL, AWS, logs, and monitoring tools to determine root cause, and then communicate the resolution effectively to customers and internal stakeholders.

A strong candidate will bring a combination of:

Production Support + Software Debugging + AWS + SQL + Linux + Observability + Customer-Facing Technical Support

Renewable energy or energy analytics experience would be a significant differentiator.

Thanks and Regards

Karan Rajput | US IT Recruiter

Desk: 732-722-1081 || [email protected]