Customer Success Performance Insight Analyst

Justworks Customer Success Performance Insight Analyst 29 Minutes AgoSaved Easy Apply Hybrid New York, NY, USA Easy Apply 98K-122K Annually Senior level 98K-122K Annually Senior levelHR Tech • Payments • Professional Services • SoftwareBuild scalable customer experience data systems, pipelines, dashboards, metrics, and reporting frameworks. Analyze customer interactions and operational data to identify performance drivers, root causes, and improvement opportunities. Develop AI and LLM-powered quality assurance and feedback workflows, maintain data governance, and ensure analytics platform reliability. Partner with Customer Success, Support, Product, Engineering, and Data teams to deliver actionable insights and executive reporting. Manage NPS outreach and communicate recommendations to leadership.Top Skills: AtlanConfluenceDbtGongGoogle DocsGoogle SheetsGoogle SlidesGoogle WorkspaceJIRALlmsLookerMaestroqaRippitSigmaSnowflakeSQLTableauTalkdeskWorkdayZendesk