ASSOCIATE DIRECTOR, SERVICE MANAGEMENT

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of ASSOCIATE DIRECTOR, SERVICE MANAGEMENT.

Business:IWPB Technology

Principal Responsibilities

• Be responsibility for service quality management related activities.
• Collaborate with ITSO, Production support, Infra support, etc to maintain visibility on service availability, incidents, change quality, risk and control.
• Promote the best practice, culture and framework on control and service quality. Ensure practices are adopted effectively throughout whole application cycle, from planning, development to on-going support.
• Develop risk mitigation strategies and provide analysis on incident assessment.
• Sync with the Service Management Practice Process Leads and ensure our processes execution keep fully compliant.
• Collaborating across teams in Wealth Solutions to ensure consistency, and continuously improve Service Management Process execution.
• Provide guidance and help the teams in relation to Service Management Processes to balance speed to market against operability, stability and availability.

• University Degree in Computer Science, Information Technology or a related discipline.
• Strong knowledge and solid experience in incident and problem management, change management, vendor management.
• Excellent communication, presentation and influencing skills to work with business, IT colleagues, and external parties like vendors
• Knowledge in Business Continuity/Disaster Recovery Management
• Knowledge on IT product lifecycle and/or IT infrastructure
• Good knowledge on process reengineering is preferred.
• Strong business sense with understanding of the business requirement and environment.
• Strong analytic skills to understand and resolve complex problems.
• Excellent team player with ability to work under minimal supervision.
• Good command of written and spoken English. Mandarin is also preferred.
• Able to work at flexible hour to work with colleagues in various time zones.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***