Help Desk Technician

IT Technician – Help Desk / Service Desk

Location: Cameron, Louisiana

Schedule: 7 Days On / 7 Days Off

Employment: Full-Time | Onsite

Salary: $80,000 + 10% Bonus

Relocation: Available

Candidates: Local candidates preferred

Role Overview

We are seeking an IT Technician / Help Desk Support Technician with strong experience supporting both macOS and Windows environments. The ideal candidate will have a customer-focused approach, strong troubleshooting skills, and hands-on experience resolving hardware and software issues.

Key Responsibilities

• Provide hands-on technical support and guidance to employees.
• Diagnose and resolve hardware, software, and operating system issues.
• Troubleshoot and support macOS and Windows devices.
• Triage technical requests and escalate issues to third-party IT providers when appropriate.
• Train and assist employees with new applications, hardware, and technology.
• Support employee onboarding and offboarding processes.
• Maintain a high level of customer service and clear communication.
• Collaborate with team members to ensure shared accountability and timely issue resolution.

Required Qualifications

• 2+ years of Help Desk, Service Desk, Desktop Support, or IT Technician experience.
• Strong hands-on experience supporting macOS in a professional environment.
• Experience supporting Windows/Microsoft environments.
• Strong hardware and software troubleshooting skills.
• Excellent verbal and written communication.
• Strong problem-solving and analytical abilities.
• Ability to work effectively in a team environment.
• Experience supporting employee onboarding/offboarding.