Profound Platform Specialist

Description Of Services:

Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms.Responsibilities Monitor Profound platform workflows and integrations Support engagement and conversation analytics dashboards Troubleshoot synchronization issues with Salesforce Coordinate vendor support and issue resolution Support data validation and reconciliation activities Manage user access and operational support requests Support reporting and business analytics requirements Assist with platform releases and testing activities Required Skills SaaS application support CRM integrations Reporting and dashboards API troubleshooting Data analysis and validation Salesforce integration knowledge Experience 35 years

Deliverables:

-Process Flows -Mentor and Knowledge transfer to client project team members -Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility -Participate in data conversion and data maintenance -Provide best practice and industry specific solutions -Advise on and provide alternative (out of the box) solutions -Provide thought leadership as well as hands on technical configuration/development as needed. -Participate as a team member of the functional team -Perform other duties as assigned.