Human Resources Systems Analyst
Indexed description
Responsibilities include, but are not limited to:
HCM System Administration & Support
- Maintain and support the company's Human Capital Management (HCM) system by assisting with the implementation, testing, deployment, and ongoing maintenance of UKG Pro functionality.
- Ensure system configuration, employee data, business rules, security permissions, and related processes are accurate and maintained.
- Research and resolve system issues, identify root causes, and implement effective solutions that improve system performance and the overall user experience.
- Develop, maintain, and enhance reports, dashboards, and data queries that provide timely, accurate workforce information to Human Resources and business leaders.
- Perform regular audits to ensure the integrity of employee data and identify opportunities to improve data quality.
- Assist with data uploads and conversions related to organizational changes, including mergers and acquisitions, while supporting ongoing business reporting needs through meaningful workforce analytics.
- Support the ongoing enhancement of the HCM system by identifying opportunities to improve processes, increase efficiency, and optimize system functionality.
- Research new features, enhancements, and industry best practices through the UKG Community, webinars, user groups, and other available resources.
- Partner with members of the HR team to implement system enhancements and process improvements that strengthen operational effectiveness and improve the employee and manager experience.
- Serve as a knowledgeable resource for managers, HR team members, and system users by providing technical support, guidance, and training on HCM functionality.
- Collaborate with internal departments and external vendors to resolve issues, support projects, and ensure successful implementation of system enhancements.
- Build positive working relationships while delivering responsive, high-quality customer service and support to all stakeholders.
- Bachelor’s Degree in Human Resources, Business Administration, Information Technology, or a related field, or an equivalent combination of education and experience.
- 3+ years’ experience in HR systems.
- UKG experience is strongly preferred.
- Knowledge of HR business processes and compliance requirements.
- Ability to manage confidential data.
- Strong detail oriented with a focus on data accuracy.
- Intermediate Microsoft Excel skills with an understanding of formulas required for data analysis.
- Strong interpersonal, oral, and written communication skills.
- Proven record of setting delivery commitments and meeting expectations.
- Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues.
- Ability to manage multiple, high priority/visibility tasks and adjust to shifting priorities, while meeting deadlines.
- Must be self-motivated and able to work independently as well as on a team.
- Demonstrated ability to quickly adapt to learning new systems and processes.
- Ability to learn technology quickly through instruction and self-training.
- Service oriented with a desire to exceed expectations and deliver an excellent experience.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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