Senior Technical Support Analyst

Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!

Job Summary

The Senior Technical Support Analyst will be responsible for providing support to a wide variety of customer

types and situations. Progressive levels of responsibility within the role will necessitate a more proactive

approach to prevent future issues and fostering customer education.

Responsibilities:

Represent the technical support team in cross-functional meetings and projects.

• Handle the most complex and critical technical issues.
• Advise on more complex technical issues that Analys I & II cannot resolve, as needed.
• Act as a subject matter expert for specialized technical areas within the organization.
• Develop and implement advanced troubleshooting techniques and solutions.
• Conduct training sessions and workshops for technical support teams and end-users.
• Act as a point of escalation for critical issues and provide hands-on assistance when necessary.
• Continuously evaluate and recommend new technologies and solutions to improve efficiency

and effectiveness.

• Works with IT leadership to run the Change Management System

Qualifications:

• Associate’s Degree in IT related field (Preferred).
• Two years of relevant experience (Required). An equivalent combination of

education and experience will also be considered.

• Basic certifications (Preferred) - A+, CCNA, Network+.
• Strong understanding of ITIL framework.

Job Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions:

• Only full-time employees are eligible.

Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.

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