Solutions Architect (DACH) (m/f/d) | AI-Powered Customer Engagement SaaS | €70–90k base + bonus

Solutions Architect (DACH) (m/f/d) | AI-Powered Customer Engagement SaaS | €70–90k base + bonus

Germany | Remote

🚀 The Opportunity

A key client - the category's #1 AI-powered customer engagement platform - is hiring a Solutions Architect for DACH to turn enterprise deals into live, revenue-driving deployments. You'll be the technical authority in the room with senior IT and engineering leaders: running data workshops, shaping the architecture, and moving major brands from proof-of-concept to full production. It's a rare seat - deep technical ownership and direct customer impact on a platform competing vendors can't match on channel breadth.

🏢 The Business

Our client's platform brings everything marketing and customer engagement teams need into one place: an AI-native suite with an integrated Customer Data Platform that unifies data, personalisation, and journey orchestration across WhatsApp, SMS, email, web, app, and site search. It's trusted by 2,000+ brands, including some of the world's most recognisable Fortune 500 names, and consistently ranked a category leader by analysts. The company recently closed one of the largest growth rounds in its category, backed by top-tier global investors - fuel for continued expansion across 30+ markets.

🎯 The Role

• Own the technical path from signed deal to production: architecture, integration plan, and go-live
• Run data workshops that map the platform to each customer's business goals and technical environment
• Drive pilots and POCs rooted in business impact, then convert them into scaled, productive deployments
• Troubleshoot implementation and campaign-deployment issues - diagnose, unblock, resolve
• Clear technical blockers hands-on (config changes, sample code) and escalate cross-functionally when needed
• Partner with product and engineering to remove roadblocks and shape each customer's future roadmap

💡 What You'll Bring

• 5+ years in consultative technical deployment, solutions architecture, or implementation of complex, highly distributed SaaS applications
• Hands-on technical depth: JavaScript, HTML/CSS, REST APIs, XML, and database technologies - comfortable reading and writing sample code
• A track record of building deep technical relationships with senior IT and engineering stakeholders in large or strategic accounts
• Experience designing, integrating, and migrating across cloud and hybrid architectures
• Native or business-fluent German (C1+) and fluent English

Nice to have: domain knowledge in martech, CDP, or marketing automation; a pre-sales or professional-services background.

🎁 What You'll Get

€70–90k base + variable (80/20 split)

• Employee stock ownership - a real stake in what you build
• A serious learning stack: internal AI, coding, and language training plus LinkedIn Learning, MasterClass, Blinkist, and CloudGuru
• Global retreats and year-round team events across a 50+ nationality company

How to Apply

Click Apply or send your CV directly to Liam at [email protected]. All applications are handled confidentially.

About Pack GTM

Pack GTM is the go-to recruitment partner for B2B SaaS commercial hiring across DACH.

We connect sales, success, and leadership talent with some of the largest and fastest-growing software companies in the world - from seed-stage innovators to multi-national category leaders.

Founded in Berlin, Pack GTM combines deep SaaS sales expertise with a modern, data-driven search approach.

We live and breathe SaaS Sales recruitment. It's all we do. It's why we do it better. 🐺💜