Developer

• Developer
• Required SkillsSalesforce
• LWC
• Integrations
• Community Cloud
• Customizations & Configurations
• Preferred SkillsSalesforce
• LWC
• Integrations
• Community Cloud
• Customizations & Configurations
• ResponsibilitiesSupport SSP (Self Service Portal) Maintenance & Operations (M&O) activities, ensuring application stability and availability.
• Perform production issue triage, impact analysis, root cause identification, and coordination of issue resolution efforts.
• Monitor application health, system performance, integration failures, and operational alerts to proactively identify and address issues.
• Review technical designs, solution approaches, and enhancement requests to ensure alignment with business and operational requirements.
• Coordinate with business stakeholders, development teams, support teams, and external vendors to drive issue resolution and enhancement activities.
• Analyze production incidents, recurring defects, and system exceptions, providing recommendations for operational improvements.
• Generate operational reports, incident summaries, trend analyses, and status updates for project and leadership teams.
• Support release planning, deployment activities, production validations, and post-deployment monitoring.
• Participate in stakeholder meetings, requirements discussions, technical review sessions as required.
• Track, prioritize, and manage critical production issues to ensure timely resolution and minimal business impact.
• Expected Deliverable(s)End-to-end support for SSP-related M&O activities, including incident management, operational support, and enhancement coordination.
• Production issue triage documentation, root cause analysis reports, and resolution tracking artifacts.
• Technical design review feedback and recommendations for application enhancements and operational improvements.
• Stakeholder coordination and communication for production issues, service requests, releases, and enhancement initiatives.
• Application health monitoring reports, system performance assessments, and error trend analysis summaries.
• Operational dashboards, status reports, and metrics supporting SSP application management and decision-making.
• Release and deployment support, including production validation and post-release monitoring activities.
• Documentation of priority issue management, production support activities, and continuous improvement recommendations.
• Ongoing monitoring and support to ensure application stability, performance, and business continuity.

Will the contractor's services be onsite work or remote work?

• Hybrid (with Onsite location at Deloitte-Lake Mary Office)