Technical Solutions Analyst

Technical Solutions Analyst | Global SaaS Business | Hybrid (Warrington) | Competitive salary + Benefits

The Company

Our client is a growing global SaaS business developing software used by large organisations to manage complex digital and data requirements.

As the business continues to scale, they're looking for a technically minded individual to join their delivery function and help bridge the gap between customers and software engineering.

This is a great opportunity for someone with a software, application support or technical background who enjoys solving problems but wants a role with more variety and client interaction.

Why this role stands out:

• Combine your software knowledge with customer-facing technical work
• Stay close to development without moving into a pure coding role
• Work with SQL, APIs, integrations and modern SaaS applications
• Get involved in technical discovery, solution design, testing and delivery
• Build broader experience working directly with customers and development teams
• Hybrid working from Daresbury with strong scope to develop

The Role

As a Technical Solutions Analyst, you'll sit between customers and the software development team, helping understand technical problems and turn requirements into practical software solutions.

This isn't a traditional Business Analyst role. You'll need to understand software and be comfortable getting into the technical detail, whether that's investigating data, understanding an API integration, troubleshooting an application issue or discussing potential solutions with developers.

You'll also be client-facing, getting involved in workshops and discovery sessions and helping customers through the delivery of new functionality and improvements.

The underlying role covers technical analysis, requirements, testing and delivery across a SaaS application portfolio.

What You'll Be Working On

• Understanding customer requirements and investigating technical solutions
• Working with SQL, APIs, integrations and application data
• Supporting technical discovery and customer workshops
• Translating customer needs into clear requirements for development teams
• Investigating software issues and helping identify practical solutions
• Supporting testing, releases and implementation of new functionality
• Working closely with developers throughout the software delivery lifecycle

Your Experience

We're looking for someone with a genuine software background who enjoys the technical side of technology but is also comfortable working with people.

You might currently work in application support, software support, technical analysis or another role sitting close to a development team. Equally, you may have started out pursuing software development before finding that your strengths sit more naturally across technical problem solving, applications and customers.

Essential Experience

• Computer Science, Software Engineering or similar technical background
• Commercial experience working with software or applications
• Good working knowledge of SQL
• Experience working with APIs and software integrations
• Some coding or scripting ability in a modern programming language
• Strong troubleshooting and technical problem-solving skills
• Experience working alongside software development teams
• Comfortable communicating with customers and non-technical stakeholders

Nice to Have

• .NET or C# experience
• Experience in application or software support
• Exposure to SaaS implementation or technical delivery
• Experience gathering requirements or supporting customer workshops
• Understanding of software testing and release processes
• Interest in AI and how it can improve software and delivery workflows

.

Why Join?

• Move beyond traditional application support into a broader technical role
• Keep using your coding and software knowledge
• Build experience across solutions, integrations, delivery and customer engagement
• Work directly with both customers and experienced software engineers
• Gain exposure to modern SaaS products, APIs and emerging AI technologies
• Hybrid working model based in Warrington with room to develop as the business grows

If you're from a software or application support background and want a role combining technical problem solving with greater customer exposure, please click apply to learn more.