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J&M Group Linkedin · Posted 1mo ago

Sr. Technical Support Analyst

Canada

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Indexed description

  • We're looking for a Sr. Technical Support Analyst to join Wealth Management BRAID Application Support team,
  • providing world-class support and resolving issues across technical and business teams.
  • Strong hands-on experience with the Pega platform is essential, along with process/workflow analysis skills.
  • The role involves monitoring system health using Dynatrace and ELK stack, writing SQL queries, and leading root cause investigations for application failures.
  • Excellent communication skills and flexibility for rotational on-call support are required.
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