ServiceNow Administrator
Indexed description
Role: ServiceNow Administrator
Location: Libertyville, Illinois (Onsite)
Duration: C2H = Contract to Hire
Visa Status: | Green Card (GC) | GC EAD | H-4 EAD | U.S. Citizen
Job Summary
- Own ServiceNow platform administration, security, availability, governance, and continual improvement.
- Lead ITSM processes including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, and Major Incident Management.
- Manage CMDB, Discovery, Service Mapping, Event Management, and ITOM operations.
- Oversee IT Asset Management, software licensing, compliance, reclamation, and optimization.
- Configure workflows, forms, roles, notifications, automation, and platform solutions.
- Design and maintain integrations using APIs, MID Server, Import Sets, Integration Hub, and enterprise systems.
- Manage upgrades, releases, testing, SDLC, environments, and platform lifecycle activities.
- Drive ServiceNow roadmap, governance, demand prioritization, technical debt, and ITIL alignment.
- Develop dashboards, KPIs, reports, and identify automation and cost-optimization opportunities.
- Partner with stakeholders to deliver scalable solutions, drive adoption, and enable continual process improvement.
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