Application Support Engineer

Requirements

• Minimum 3 years of experience in Application Support, Production Support, Systems Administration, or similar roles.
• Good knowledge of Linux and Windows environments and systems administration.
• Experience with BMC Control-M or other enterprise/industrial scheduling tools.
• Good knowledge of scripting languages, particularly Shell, Python and/or PowerShell.
• Experience with application servers and web servers such as JBoss, Tomcat, Apache and/or IIS.
• Experience with databases such as Oracle, Sybase, SQL Server and/or MySQL, including basic SQL knowledge.
• Experience with infrastructure backup solutions and restore procedures.
• Experience with monitoring tools, ideally Zabbix and/or Grafana.
• Knowledge of LDAP, Firewall, Reverse Proxy, Active Directory and Kerberos.
• Knowledge of container-based infrastructure.
• Basic knowledge of networking concepts.

Responsibilities

• Provide application and production support for assigned applications.
• Develop and maintain strong technical and functional knowledge of the supported applications.
• Effectively manage, investigate and resolve production incidents, ensuring compliance with established SLAs.
• Proactively identify root causes and effective solutions for recurring incidents.
• Follow up and coordinate technical operations and infrastructure changes, including activities such as server shutdowns, server mode changes and other operational interventions.
• Participate in change management across applications and infrastructure, collaborating with Development, Systems Administration, DBA, Networking and other technical teams.
• Monitor applications and infrastructure and ensure appropriate response to alerts and operational issues.
• Monitor and manage application capacity and load, identifying potential performance or scalability issues.
• Manage backup data and ensure that regular restore tests are performed.
• Maintain accurate and up-to-date technical and operational documentation, including application architecture, components, procedures and monitoring requirements.
• Continuously automate and improve existing operational procedures, reducing manual intervention and improving reliability.
• Work closely with Development teams through regular follow-ups and technical coordination.
• Collaborate with Development teams in defining the architecture of new applications, ensuring alignment with infrastructure standards.
• Participate in on-call and out-of-hours interventions when required.
• Contribute to the overall stability, availability, performance and continuous improvement of the supported applications and infrastructure.

2x week porto