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Tata Consultancy Services Linkedin · Posted 9d ago

Team Lead

Milford

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Indexed description

Job Description

Must Have Technical/Functional Skills

  • Leadership
  • Customer & Business Acumen
  • Analytical & Operational
  • Communication & Stakeholder Management
  • Adaptability to dynamic environments
  • Process improvement mindset
  • Domain (Preferred)
  • Knowledge of ServiceNow / SaaS platforms
  • ITIL / CSA certification preferred

Roles & Responsibilities

The Supervisor – Customer Success Guides is responsible for leading a team of CSGs, ensuring effective delivery of customer onboarding,

adoption, risk mitigation, and revenue growth objectives. The role focuses on team performance, governance, coaching, and customer experience

outcomes across a portfolio of ServiceNow customers. Collaboration with support teams like Training/Quality/WFM.

  • Team Leadership & People Management
  • Customer Onboarding & Activation Oversight
  • Adoption & Proactive Risk Management
  • Customer Feedback & Experience Governance
  • Performance Management
  • Stakeholder & Cross-Functional Collaboration

Location: Milford, OH

Salary Range:$60,000-$85,000 per Year.

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