Application Support Level 3_ 26-00940

Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Workwe're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title: Application Support Level 3/ Site Reliability, and Operations Engineer

Location: Blue Ash, OH — 5 days a week; willingness to travel and provide onsite support for new go-lives, pilots, and rollouts.

Duration: 18 months (CTH)

Top 3 skills

• Major Incident Management experience — has actually run or driven a bridge/war-room for a P1/P2 outage, not just "participated." This is the core of the role; everything else is supporting it. Ask for a specific incident they led end-to-end.
• RCA/Problem Management rigor — can articulate a structured RCA methodology (5-whys, fishbone, timeline reconstruction) and, more importantly, examples where they drove a corrective action to closure (not just wrote a doc that nobody actioned).
• Production troubleshooting under pressure across a mixed stack — comfortable reading logs/dashboards (Dynatrace-type tooling) and reasoning about cloud + on-prem + store/POS systems simultaneously, since a real incident here will span all three.

Job Description

Level 3 (LV3) Support, Site Reliability, and Operations Engineer supporting the point-of-sale and retail platform. This role partners with developers throughout the SDLC and focuses on incident response, production troubleshooting, and driving reliability improvements. We value problem-solving instinct, curiosity, and drive more than a checklist of prior experience — candidates early in their career or without every listed skill are encouraged to apply.

Job Description

• Level 3 (LV3) Support, Site Reliability, and Operations Engineer supporting Kroger's Next Generation Point of Sale (NGPOS) platform
• This team is embedded within the engineering organization, partnering directly with developers throughout the SDLC rather than sitting in a separate support silo
• We care more about problem-solving instinct, curiosity, and drive than a checklist of prior experience — the items below describe a strong match, not a hard bar, and candidates early in their career or without every listed skill are encouraged to apply
• In office, Blue Ash, OH — 5 days a week; willingness to travel and provide onsite support for new go-lives, pilots, and rollouts
• Participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support; PTO/leave may be restricted during peak retail periods and major go-lives
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) preferred; prior experience in application support, operations, or engineering is a plus but not required
• Exposure to Point of Sale systems in enterprise environments is helpful; some experience with Java is preferred, Go is a plus
• Any exposure to SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, or Python), or ITSM/monitoring tooling (ServiceNow, Jira, Confluence, Splunk, Grafana, or equivalent) is a plus — willingness to learn these on the job matters more than prior mastery
• Interest in or willingness to learn payment card security standards (PCI-DSS)
• Excellent oral and written communication skills; able to translate between business users and Kroger Technology teams
• Familiarity with the Agile process is helpful; experience as a Scrum Master a plus
• Willingness to speak up and challenge developers on Agile best practices and definitions of done during refinement and QA
• Accountable for driving support tickets and emails to resolution
• Good judgment under pressure; able to prioritize across competing support, testing, and scrum-master duties

Key Responsibilities

• Partner with cross-functional teams to expedite issue resolution and manage to SLAs
• Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required
• Test infrastructure and application changes
• Establish priorities and develop functional and programming specifications for application enhancements and modifications
• Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices
• Complete estimates and work plans for design, development, implementation, and rollout tasks
• Monitor systems, consoles, and performance for service interruptions or delays
• Address and resolve infrastructure system failures
• Execute, log, and report break/fix changes, service requests, and support activities
• Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability
• Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews
• Champion engineering standards and continuously improve software delivery processes
• Build partnerships across application, business, and infrastructure teams
• Independently execute large projects and lead other analysts in completing projects

know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/

Should you have any questions, feel free to call me on (513) 3184502 or send an email on [email protected]