IT Associate Technology Analyst

Important information: To be immediately considered, please send an updated version of your resume to [email protected].

Title: IT Associate Technology Analyst (Dealer Support Specialist)

Pay Rate: $25 per hour

Location: East Moline, IL, 61244

Duration: Until 10/2027

Type – W2 contract (No C2C)

Job description: this is a Dealer Business Specialist position that will primarily be responsible for Application Support

Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support.

This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.

Required Experience:

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes while escalating issues appropriately when needed
• Demonstrated learning mindset with the ability to build functional and technical knowledge over time
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements

Other Relevant Experience

• Exposure to dealership operations or dealer-facing business applications
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
• Working knowledge of SQL for data analysis or troubleshooting
• Awareness of API concepts and system integrations