ServiceNow Administrator

Fachbereich: IT Service & Support

Karrierelevel: Professionals

ServiceNow Administrator

THIS MAKES YOUR JOB EXCITING

• Administration and configuration of the ServiceNow platform including forms, lists, UI policies, and business rules
• Manage user accounts, groups, roles, and access control lists (ACLs)
• Support and maintain core ITSM modules: Incident, Problem, Change, and Service Catalogue
• Design and maintain workflows and Flow Designer automations for routine service processes
• Configure SLA definitions, notifications, and escalation rules
• Create and maintain reports, dashboards, and scheduled jobs
• Handle update sets, perform instance cloning, and support scheduled upgrades
• Troubleshoot platform issues and fulfil configuration change requests in a timely manner
• Maintain platform documentation and knowledge articles

• Challenging projects with top-tier companies (market leaders and hidden champions)
• Structured knowledge sharing, mentoring, training, and certification support
• Flexible working hours and home office
• Clear growth paths
• A collaborative environment with plenty of room for ownership and initiative

• Min. 1 year of hands-on ServiceNow administration experience
• Solid understanding of ITSM processes and ITIL foundations
• Proficiency in Business Rules, Client Scripts, and UI Policies
• Experience with ServiceNow Flow Designer or legacy Workflow Editor
• Basic scripting knowledge in JavaScript for platform customization
• Clear and concise communicator with technical and non-technical stakeholders
• Detail-oriented with a methodical approach to problem-solving
• Self-organized, able to manage multiple change requests in parallel
• Customer-focused mindset with a service-first attitude
• Collaborative team player who shares knowledge proactively
• Required: ServiceNow Certified System Administrator (CSA)
• Advantageous: ITIL V3 or 4
• English skills at B1/B2 level (written and spoken) to work with documentation, tickets, and international stakeholders