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ServiceNow Builtin · Indexed 2026-09-11

Senior Technical Writer, Platform Experience

Waltham, MA, USA 94K-160K Annually

Senior level Builtin
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ServiceNow Senior Technical Writer, Platform Experience 10 Hours AgoSaved Hybrid Waltham, MA, USA 94K-160K Annually Senior level 94K-160K Annually Senior levelArtificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • AutomationCreates technical documentation, tutorials, learning paths, implementation guidance, and best practices for ServiceNow platform development experiences. Partners with product managers, engineers, designers, and developer experience teams to translate complex technical concepts into actionable content for developers, administrators, and solution builders. Builds prototypes, explores web technologies, identifies content gaps, maintains DITA-based documentation, improves content processes, and contributes to content strategy and customer enablement.Top Skills: APIsCSSDitaHTMLJavaScriptServicenowWeb ComponentsXML

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