Senior Manager, CS Operations

Luxury Presence Senior Manager, CS Operations 8 Hours AgoSaved Easy Apply Hybrid 2 Locations Easy Apply Senior level Senior levelMarketing Tech • Real Estate • Software • PropTech • SEOOwn product management for the internal Scout CSM platform, including roadmap, stakeholder alignment, sprint execution, and iteration. Drive cross-functional CS Operations projects, design scalable processes and workflows, build dashboards and operational insights, improve CSM capacity and retention, and implement AI-enabled automation. Partner with Customer Success, CX, Support, Onboarding, Product Fulfillment, and other leaders to deliver operational improvements and support adoption of new systems.Top Skills: Ai AutomationGainsightIntercomSalesforceZendesk