Corporate Vice President, Customer Insights Management

New York Life Insurance Company Corporate Vice President, Customer Insights Management YesterdaySaved Hybrid Tampa, FL, USA 107K-153K Annually Senior level 107K-153K Annually Senior levelArtificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsLeads customer insights management for Insurance Operations, translating customer, experience, and operational data into executive recommendations. Oversees KPIs, reporting, research, journey mapping, customer analytics, root-cause analysis, AI-enabled insights, and cross-functional improvement initiatives. Shapes the customer experience strategy and roadmap, manages team priorities and resources, leads strategic projects, and develops team capabilities through coaching and cross-training.Top Skills: Ai-Enabled AnalyticsAmazon ConnectBi/Reporting ToolsCustomer Survey TechnologyGenaiQualtricsSpeech AnalyticsSQLVerint Speech Analytics