Customer Care Representative

Golden Pet Brands Customer Care Representative 8 Hours AgoSaved Easy Apply Remote USA Easy Apply Junior JuniorDigital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social MediaHandle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.Top Skills: Call Center SystemsGoogle SuiteMS OfficeWindows