Product Support Analyst

Benchling Product Support Analyst YesterdaySaved Hybrid San Francisco, CA, USA 73K-90K Annually Entry level 73K-90K Annually Entry levelCloud • Healthtech • Social Impact • Software • BiotechProvides first-line product support to Benchling’s global biotech customers by answering questions, troubleshooting issues, coordinating resolutions with internal teams, maintaining knowledge articles, delivering occasional training, and leading support-process improvement projects. Requires strong scientific understanding, communication, organization, customer empathy, and the ability to learn complex software quickly. The role primarily targets Level 1 support candidates, including recent life sciences graduates, while accommodating more experienced technical applicants.Top Skills: AIAPIsBenchlingFirewallsNetwork Infrastructure