Assistant Manager, Key Account

Responsibilities:

• Identify, establish and manage multi-tier relationships across customer and DHL organization to ensure a long-term business partnership and achievement of corporate goals；
• Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners；
• Lead and manage customer presentations and proposals；
• Establish clear understanding of customer expectations and requirements. Deep dive to understand their business model and develop a customized solution to keep expanding the business by cross-selling. Require strategic thinking；
• Provide customer oriented service at all times relating to specific sales and customer expectation issues；
• Plan & co-ordinate activities and programme to retain and develop sustaining sales revenue；
• Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL；
• Keep current and provide account strategy in line with country level business plans, ensuring profitable revenue growth；
• Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL；
• Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions；
• Establish and implement a pricing review timetable that ensures improving margins from designated accounts；
• Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification.

Requirements:

• Degree or above in Logistics/Supply Chain/Business-related；

2.5 years or above relevant experience in logistics industry is desirable；

• Good command of both written and spoken English and Mandarin；
• Strong negotiation, interpersonal and communication skills；
• Experience in managing and developing large and complex key account；
• Proficient in PC operations, e.g. MS Excel, PowerPoint & Outlook.